Terms & Conditions

These Terms and Conditions (the "Terms") govern your access to and use of the website at longrailbilliards.com (the "Site") and any digital products, reports, or services purchased through it (together, the "Service"). The Service is operated by Aksiro DOOEL Skopje, trading as Longrail Billiards ("we", "us", "our"). By using the Site, completing the assessment, or purchasing a report, you ("you", the "User") agree to these Terms. If you do not agree, please do not use the Service.

1.What we offer

Longrail Billiards provides an automated digital diagnostic product for pool and snooker players. The Service consists of:

• The Player Assessment — a free 50-question online diagnostic that captures information about your game.
• The Free Teaser Report — an automated email summary generated from your assessment answers, delivered at no cost shortly after submission.
• The Long Rail Report (paid, USD 25) — a detailed automated digital report generated from your assessment data. The Long Rail Report is a digital deliverable, not a consulting service or coaching session. It is the only paid product we sell.

Reports are generated automatically by software using your assessment answers and any optional video links or external rating profiles you provide. The price shown on the Site at the time of purchase is the price you pay; we do not currently offer subscriptions, recurring charges, or upsells.

2.Eligibility

To use the Service you must be at least 18 years of age, or the age of majority in your jurisdiction if higher. By using the Service you represent that you meet this requirement. Users between 16 and 18 may complete the free assessment with the consent of a parent or legal guardian, but may not purchase the Long Rail Report.

3.Your account & submitted data

The Service does not currently require a password-protected account. Your assessment is identified by the email address you provide. You agree to:

• Provide accurate and current information when completing the assessment, including a valid email address.
• Submit only assessment answers, video links, and profile links that belong to you or that you are authorised to share.
• Not impersonate another person or submit assessments on behalf of someone else without their knowledge.

You are responsible for keeping your contact email accessible so we can deliver your report.

4.Pricing & payment

The free assessment and free teaser report are provided at no cost. The Long Rail Report is a paid digital product priced at USD 25, as displayed on the Site at the time of purchase. The price is inclusive of any taxes that we or Paddle are required to charge in your jurisdiction.

Payments are processed by Paddle.com Market Limited ("Paddle"), our authorised reseller and merchant of record for the Long Rail Report. By making a purchase, you also accept Paddle's own buyer terms and conditions, which apply to the payment transaction. Paddle handles invoicing, sales tax, payment-method security, and refund processing on our behalf.

5.Order acceptance & delivery

An order is accepted when Paddle confirms successful payment and we send a confirmation to the email address provided at checkout. The Long Rail Report is generated automatically and delivered by email within a few minutes of payment, in normal operating conditions.

Delivery times are estimates given in good faith. Delays caused by incorrect contact details, email-provider filtering, or factors outside our reasonable control do not constitute breach of contract. If you have not received your report within one hour of payment, please check your spam folder and then contact [email protected].

6.Refunds & consumer rights

Refund terms — including the conditions under which the statutory right of withdrawal applies and the conditions under which it is waived in exchange for immediate delivery of digital content — are set out in our Refund Policy, which forms part of these Terms.

Where Paddle is the merchant of record, Paddle's own refund procedures also apply and may be initiated directly through Paddle.

7.What the Service is — and is not

The Service is a diagnostic and educational digital product. The reports describe patterns we observe in your assessment data and suggest areas for self-directed practice. The Service is not:

• Personal coaching, training, or consultancy.
• Medical, physiotherapy, or psychological advice of any kind.
• A guarantee of improvement, ranking, competition outcome, or any other measurable result.

You remain solely responsible for how you apply any information in the reports. If you have a medical condition, injury, or any concern relating to physical activity, you should consult a qualified professional before acting on the report's suggestions.

8.Acceptable use

When using the Service you agree not to:

• Submit false, misleading, abusive, or unlawful content (including in free-text fields and video links).
• Submit content that infringes the rights of any third party, including copyright, trademark, or privacy rights.
• Attempt to interfere with the Site's operation, probe for vulnerabilities, or circumvent any security or rate-limit measure.
• Resell, republish, or commercially redistribute the reports or any other Site content without our prior written permission.

We may suspend or terminate your access, and decline to provide a report, where these Terms have been breached. Where a paid report has not yet been delivered and termination is due to your material breach, no refund will be due.

9.Intellectual property

All content on the Site — including the assessment questions, scoring system, archetype framework, drill library, report templates, written copy, design, and source code — is the intellectual property of Aksiro DOOEL Skopje and is protected by copyright and other applicable laws.

When you receive a personalised report, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to use that report for your own personal, non-commercial purposes. You may not copy, distribute, modify, publish, or create derivative works from the report, or any part of the Site, without our prior written consent.

You retain ownership of the content you submit (assessment answers, free-text notes, video links, profile links). By submitting it, you grant us a worldwide, royalty-free licence to use it solely for the purposes of generating your report, operating the Service, and improving our scoring system in aggregated, anonymised form.

10.Privacy & data protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Service you confirm that you have read and understood the Privacy Policy.

11.Third-party services

The Site relies on third-party platforms to operate, including Google Workspace (Apps Script, Sheets, Gmail) and Paddle for payments. Where you choose to provide links to third-party platforms (FargoRate, CueScore, Billiardon, video hosts, etc.), your use of those platforms is governed by their own terms — we do not control them and are not responsible for their content or availability.

12.Disclaimers

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available". We make no warranties, express or implied, about the accuracy, completeness, fitness for a particular purpose, or non-infringement of the Site or any report. Self-rated and self-reported information naturally affects the precision of any diagnosis derived from it.

13.Limitation of liability

To the fullest extent permitted by applicable law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost opportunities, or loss of data — arising from your use of the Service.
• Our aggregate liability for all claims arising out of or relating to the Service in any twelve-month period shall not exceed the total amount you paid us during that period (or, where you have not paid us, EUR 50).
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded under the consumer protection laws applicable to you.

14.Indemnity

You agree to indemnify and hold harmless Aksiro DOOEL Skopje, its owners, managers, and contractors against any third-party claim, demand, loss, or reasonable legal cost arising from your breach of these Terms, your unlawful use of the Service, or content you submitted that infringed a third-party right.

15.Changes to the Service or these Terms

We may update the Service, the assessment, the report template, and these Terms from time to time. Updates to these Terms take effect when published on this page. The Terms in force at the time of your purchase apply to that purchase. For any material change affecting a Long Rail Report already purchased but not yet delivered, we will contact you by email and offer a refund where appropriate.

16.Governing law & jurisdiction

These Terms are governed by the laws of the Republic of North Macedonia, without regard to conflict-of-laws principles. The competent courts in Skopje, Republic of North Macedonia shall have exclusive jurisdiction over any dispute arising from these Terms — subject always to any mandatory consumer-protection rights you have under the laws of your country of residence.

If you are an EU/UK consumer, you may also bring proceedings in the courts of your country of residence, and you may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

17.Severability & entire agreement

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and us with respect to the Service and supersede any prior agreements.

18.Contact

Questions, complaints, or notices under these Terms should be sent to:

Aksiro DOOEL Skopje (trading as Longrail Billiards)
Chedomir Kantardziev 3, 1000 Skopje – Kisela Voda
Republic of North Macedonia
Email: [email protected]